Terms & Conditions

Terms of Use

These Terms of Use constitute a legally binding agreement between you ("you") and Katikn Pvt. Ltd. ("Katikn," "we," "us," or "our"), concerning your access to and use of Wibby—our AI-powered leave management platform, available via wibby.co, Slack, Google Calendar, Microsoft Teams integrations, mobile apps, and related channels (collectively, the "Platform").

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

Contract Formation: Your agreement to these Terms becomes binding upon account registration and activation.

Supplemental terms and policies (e.g., Privacy Policy, SLA) are incorporated by reference. We may revise these Terms at any time by updating the "Last Updated" date; continued use signifies acceptance of the changes.

The Platform is intended for commercial and professional use only, by users aged 18 years or older. You are solely responsible for compliance with all local laws where you access the Platform.

Intellectual Property Rights

Unless otherwise indicated, the Platform including all code, AI models, designs, databases, software, text, photographs, graphics, trademarks, and logos ("Content" and "Marks") is owned or licensed by Katikn and protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform for your organization's internal HR purposes only. Any reproduction, resale, or modification outside of this scope requires prior written consent.

User Representations & Registration

You represent and warrant that:

1. All registration data you provide is accurate and up to date.
2. You will maintain the accuracy of such information.
3. You have legal capacity and authority to enter into these Terms.
4. You will not use the Platform for any unlawful or prohibited purposes.
5. You will not access the Platform via bots, scripts, or other automation unless authorized via API.

You are responsible for safeguarding your account credentials. We may change or reclaim usernames that violate our policies.

Subscription Plans & Payments

Plans

• Basic (Free): Up to 5 users; essentials for leave management.
• Core – $3/user/month: Unlimited users, departments, and locations; integrations & detailed reporting.
• AI Pro – $6/user/month: Everything in Core plus AI HR Assistant, advanced analytics, priority support, and 5,000 AI credits.
• Enterprise (Custom): API access, dedicated account manager, SLAs, custom integrations.

Billing

• Accepted payment methods: Visa, Mastercard, American Express.
• All prices are in USD unless otherwise specified.
• Subscriptions auto-renew unless canceled before the renewal date.
• Additional AI credits can be purchased ($5 for 20,000 credits).

Free Trial

• New accounts are eligible for a 7-day free trial.
• At the end of the trial, your chosen plan will begin billing automatically unless canceled.

Cancellations & Refunds

• Cancel via the dashboard or by contacting support@wibby.co.
• Cancellations take effect at the end of the billing period.
• Refunds are provided only where required by law.

You may be required to purchase or pay a fee to access certain features or services of the Platform. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Platform, and to promptly update such information including your email address, payment method, and payment card expiration date so that we can complete your transactions and contact you as needed.

We bill you through an online billing account for purchases made via the Platform. All prices are exclusive of any applicable value-added tax (VAT), sales tax, goods and services tax (GST), or similar charges, which will be calculated and added to the total amount payable at the time of purchase, as required by applicable law. These taxes are your responsibility and will be shown separately on your invoice where applicable.

We may change our prices at any time. All payments shall be made in U.S. dollars (USD) unless otherwise specified.

You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, you consent to our charging your payment method on a recurring basis without requiring prior approval for each charge, until you notify us of your cancellation.

We reserve the right to correct any errors or mistakes in pricing, even if payment has already been requested or received, and to refuse any order placed through the Platform.

Service Level Agreement (SLA)

We aim to provide at least 95% uptime annually, excluding planned maintenance or events outside our control.

Use of AI & Additional Services

As part of the functionality of the Platform, Wibby provides artificial intelligence–powered features ("AI Features") designed to assist with leave request processing, organizational policy queries, and the generation of HR analytics and insights. Wibby may also offer additional services, such as custom integrations, API access, or bespoke reporting modules ("Additional Services").

By using the AI Features or Additional Services, you acknowledge, represent, and agree to the following:

Purpose & Scope of AI Features

• AI Features are provided for the purpose of enhancing HR and leave management processes by automating certain interactions, producing summaries, generating reports, and providing policy-related guidance based on the data you provide or integrate with the Platform.
• The AI Features operate by processing data through algorithms and models provided by OpenAI, LLC ("OpenAI"), as well as Katikn's own processing systems, to generate responses.
• AI outputs are recommendations only and are not a substitute for professional HR, legal, or compliance advice.
• You are solely responsible for reviewing and verifying the accuracy, completeness, and appropriateness of any AI-generated content before acting upon it.

No Guarantee of Accuracy

• While Wibby strives to provide accurate and relevant AI outputs, the nature of AI means results may contain factual errors, outdated information, omissions, or misinterpretations.
• Katikn disclaims all warranties, express or implied, regarding the accuracy, reliability, or legal sufficiency of AI-generated content.

Data Processing & Privacy Compliance

• AI processing may involve transmitting anonymized, pseudonymized, or otherwise limited data to OpenAI solely for the purposes of generating outputs requested by you.
• Such processing is conducted in accordance with the General Data Protection Regulation (GDPR), the Pakistan Personal Data Protection Bill (when enacted), and other applicable data privacy laws.
• No personally identifiable information ("PII") will be shared with OpenAI unless it is essential to the processing task and you have expressly authorized such disclosure.
• OpenAI may process such data in the United States or other jurisdictions in accordance with its own Terms of Use and Privacy Policy.

User Obligations in Using AI Features

• You must not input unlawful, discriminatory, defamatory, or confidential third-party data into the AI Features.
• You must ensure you have the necessary rights and permissions for any data submitted.
• You must not rely solely on AI Features for legally binding HR decisions, compliance determinations, or employee disciplinary actions.

Additional Services Terms

• Additional Services, including custom integrations, bespoke reporting, or premium data exports, may be subject to separate service agreements, service-level commitments, or terms of use.
• In the event of any conflict between these Terms and the terms specific to Additional Services, the latter shall prevail with respect to those services.

Third-Party AI Provider (OpenAI)

• You acknowledge that AI Features are powered in whole or in part by OpenAI, whose use is governed by their terms and privacy policy.
• Katikn is not responsible for the acts or omissions of OpenAI but will make reasonable efforts to ensure their compliance with applicable privacy and security standards.

Service Availability & Modifications

• We reserve the right to add, modify, suspend, or discontinue AI Features or Additional Services at any time without prior notice.
• Continued use of AI Features or Additional Services after any modifications indicates your acceptance of the revised functionality or terms.

Liability Limitation

To the maximum extent permitted by law, Katikn will not be liable for any losses, damages, or claims arising from your use or reliance on AI-generated content or Additional Services, including but not limited to incorrect HR decisions, missed compliance obligations, or reputational harm.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
• Engage in unauthorized framing of or linking to the Site
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
• Attempt to impersonate another user or person or use the username of another user.
• Sell or otherwise transfer your profile.
• Use any information obtained from the Site in order to harass, abuse, or harm another person.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you
• Delete the copyright or other proprietary rights notice from any Content.
• Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use the Site in a manner inconsistent with any applicable laws or regulations.

Third-Party Integrations

• You may connect Wibby to services like Slack, Google Calendar, or Microsoft Teams.
• By connecting, you authorize us to access relevant data per your configuration and our Privacy Policy.
• Use of third-party services is subject to their terms.

Data Privacy & GDPR Compliance

We care about data privacy and security. Please review our privacy policy: www.wibby.co/privacy

Note that although we are a Pakistan company, we recognize the needs of our clients around the world, and thus our privacy policy is drafted in a manner to comply with the EU General Data Protection Regulation (GDPR). Prior to using the site, please review our privacy policy, which is considered incorporated into these terms of use.

Please be advised the site is hosted in the United States. If you access the site from the European Union, Asia, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

However, please note that we will take all steps reasonably necessary to ensure that your personal data is lawfully processed and treated securely and fully in accordance with our privacy policy. Additionally, any transfer of your personal data will take place to an organization or a country only if there are adequate controls in place, including the security of your data and other personal information.

Principal Service Commitments And System Requirements

Katikn designs its processes and procedures related to the Wibby application to meet its objectives for its services. Those objectives are based on the service commitments that Katikn makes to user entities, the laws and regulations that govern the provision of the Wibby application services, and the financial, operational, and compliance requirements that Wibby has established for the services.

The commitments are communicated through standardized contracts and service level agreements. The system requirements are specified in Wibby's policies and procedures, which are available to all employees.

Wibby's principal service commitments and system requirements related to the Wibby application include the following:

Principal Service Commitments and System Requirements

Note that these principal service commitments and system requirements are common to the broad base of users of the system and may not fully address the specific service commitments and requirements made to all system users in each individual case.

Site Management

We reserve the right, but not the obligation, to: (1) monitor the site for violations of these terms of use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these terms of use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the site in a manner designed to protect our rights and property and to facilitate the proper functioning of the site.

Submissions & Feedback

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the site ("submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You hereby waive all moral rights to any such submissions, and you hereby warrant that any such submissions are original with you or that you have the right to submit such submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your submissions.

Modifications & Availability

We reserve the right to change, modify, or remove the contents of the site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our site.

We also reserve the right to modify or discontinue all or part of the site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the site.

We cannot guarantee the site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the site, resulting in interruptions, delays, or errors.

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the site during any downtime or discontinuance of the site.

Nothing in these terms of use will be construed to obligate us to maintain and support the site or to supply any corrections, updates, or releases in connection therewith.

Corrections

There may be information on the site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the site at any time, without prior notice.

Termination

These terms of use shall remain in full force and effect while you use the site.

Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the site (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation.

We may terminate your use or participation in the site or delete your account and any content or information that you posted at any time, without warning, at our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Disclaimer of Warranties

The site is provided on an as-is and as-available basis. You agree that your use of the site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations about the accuracy or completeness of the site's content or the content of any websites linked to the site and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the site, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the site.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising or $1,000.00 USD.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the site; (2) breach of these terms of use; (3) any breach of your representations and warranties set forth in these terms of use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the site with whom you connected via the site.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes, controversies, or claims arising out of or in connection with these Terms, including disputes relating to their validity, breach, termination, or interpretation, shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.

You agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such disputes.

User Data

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Authorization To Use Name And Logo

You hereby agree to allow Wibby to use your name and logo for the purpose of including it on our website and for commercial uses such as promotion, advertising, and marketing. Wibby will not alter your company logo in any way that isn't in line with your trademark, logo or brand usage guidelines.

Electronic Communications, Transactions, And Signatures

Visiting the site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the site, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Miscellaneous

• These Terms and linked policies form the entire agreement between you and Katikn.
• Failure to enforce a provision does not waive our rights.
• If any clause is invalid, the rest remain enforceable.
• No agency, partnership, or joint venture is created by these Terms.

Contact Information

In order to resolve a complaint regarding the Platform or to receive further information regarding your use of the Platform, please contact us at: